Job Description:

Your new company
This is a well-established organisation based in Cheadle, and they are looking to bring in temporary support for their busy Customer Experience team. Operating within a fast-paced environment, they pride themselves on delivering an excellent service to their business customers and maintaining strong relationships with clients.
Your new role
As a Customer Experience Support Adviser, you will be responsible for handling a variety of customer enquiries via both phone and email. You will support customers with order amendments, delivery updates, stock availability queries and general account enquiries.
Working closely with the wider team, you will ensure customer requests are resolved efficiently while maintaining accurate records on the internal system. This is a varied role requiring strong communication skills, attention to detail and the ability to manage multiple tasks throughout the day.

What you'll need to succeed

• You must be immediately available and get to the office in Cheadle
• Previous experience in a customer service, customer support or administration role.
• Excellent communication skills, both written and verbal.
• Confidence speaking with customers over the phone and handling email correspondence.
• Strong attention to detail and accuracy when processing information.
• Good IT skills and the ability to learn new systems quickly.
• A proactive and organised approach with the ability to prioritise a busy workload.

Experience within a B2B customer service environment would be advantageous.

What you'll get in return

• Immediate temporary opportunity with a reputable business.
• Friendly and supportive team environment.
• Valuable experience within a customer-focused organisation.
• Opportunity to develop your customer service and administrative skills within a busy commercial environment.
• Competitive hourly rate of £13 per hour plus holiday pay and weekly pay through Hays.
  
  
  

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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