Job Description:

Customer Services Representative (Nights)
Location: Denton, Manchester
Contract Type: Permanent, Full Time (Average 42 hours)
Shift Pattern: 4 on, 4 off shift pattern

Our client, a leading provider of integrated facilities management and infrastructure solutions is hiring for a Customer Services Representative to join their dynamic Helpdesk team in Denton, where you'll be the frontline liaison for clients reporting maintenance and repair issues across a diverse portfolio of sites.

In this fast-paced role, you'll ensure all service requests are logged, prioritised, and dispatched efficiently to the right teams or contractors keeping operations running smoothly and customers satisfied.

Working Hours

• Shift Pattern: Rolling 4 days on, 4 days off
• Shift Duration: 12 hours (19:00pm–07:00am)
• Weekend Work: In line with rostered on nights

Key Responsibilities

• Serve as the first point of contact for customer issues via phone and email using our contact centre software
• Accurately log and track maintenance and repair requests in our CAFM system
• Coordinate with internal teams and external contractors to schedule timely repairs
• Keep customers informed with regular updates on the status of their requests
• Deliver professional, empathetic, and solution-focused communication at all times
• Monitor open cases and follow up to ensure prompt resolution
• Maintain detailed records of all interactions and service outcomes
• Contribute to continuous improvement by identifying recurring issues or process inefficiencies

 What We’re Looking For

• Proven experience in customer service
• Strong written and verbal communication skills
• Exceptional attention to detail
• Confident IT skills
• Ability to stay calm and professional under pressure
• Willingness to work 12-hour shifts on a rolling 4-on, 4-off schedule

If you're ready to make a real impact in a role where no two nights are the same, we’d love to hear from you!