Job Description:

Service Co-ordinator / Call Planner

Location: Chadderton, Oldham
Salary: £25,934 per annum
Contract: 2 Permanent positions

We are currently recruiting for three Service Co-ordinator / Call Planner opportunities with a well-established organisation based in Chadderton, Oldham.

This is an excellent opportunity for an organised and customer-focused professional with experience in service coordination, scheduling, administration, facilities management, field service, logistics or a similar environment.

You'll be joining a busy Service Desk team where you'll play a key role in coordinating service requests, planning engineer workloads and ensuring jobs are completed within agreed timescales and service levels.

As a Service Co-ordinator / Call Planner, you will be responsible for efficiently managing and coordinating service jobs from initial request through to completion.

Your responsibilities will include:

• Receiving, processing and accurately logging incoming service requests.

• Planning and prioritising jobs in line with SLAs and customer requirements.

• Coordinating engineers, contractors, suppliers and internal teams.

• Managing planned preventative maintenance (PPMs) and remedial works.

• Monitoring outstanding and incomplete jobs and ensuring they are progressed appropriately.

• Handling customer portal calls and providing accurate ETAs.

• Managing escalations and completing follow-up communications.

• Identifying jobs approaching or exceeding agreed service thresholds.

• Coordinating return visits and two-person jobs.

• Maintaining accurate records and associated documentation.

• Supporting the wider Service Desk team and providing cover for other Service Co-ordinators when required.

We're looking for someone who is highly organised, proactive and confident working in a busy, high-volume environment.

You may have previous experience as a:

• Service Co-ordinator

• Call Planner

• Scheduling Co-ordinator

• Service Desk Administrator

• Facilities Co-ordinator

• Field Service Co-ordinator

• Planner / Scheduler

• Logistics Co-ordinator

• Customer Service Administrator

Experience within a service, facilities, engineering, maintenance or field-based environment would be particularly advantageous.

You'll need to be comfortable:

• Managing multiple priorities and deadlines.

• Communicating confidently with customers, engineers and contractors.

• Working accurately when dealing with a high volume of calls and service requests.

• Planning and prioritising workloads effectively.

• Monitoring outstanding work and proactively chasing progress.

• Handling customer queries and escalations professionally.

• Working as part of a collaborative team.

• £25,934 per annum

• 2 permanent opportunities

• 1 x 12-month fixed-term contract

• Based in Chadderton, Oldham

• Opportunity to join an established and professional organisation.

• Varied role within a busy and supportive Service Desk environment.

If you have experience in service coordination, scheduling, call planning, administration or a similar environment and are looking for your next opportunity in Oldham, we'd love to hear from you.

Apply today to be considered for one of these three opportunities.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.