Job Description:

As a Project & Customer Coordinator in the FMCG industry, your role will involve managing customer orders and coordinating projects to ensure everything runs smoothly. Based in Manchester, you'll play a key part in keeping customers happy and ensuring deadlines are met.

Client Details

This role is with a company in the FMCG industry based in Manchester.

Description

• Coordinate product changes/formulations and updates with internal teams and customers.
• Manage critical paths and milestones.
• Manage multiple projects simultaneously.
• Ensure all customer queries and concerns are addressed promptly and accurately.
• Collaborate with stakeholders to maintain smooth workflows and processes.
• Monitor and manage timelines for product changes to ensure timely delivery.
• Maintain accurate records and documentation for product changes and customer interactions.
• Identify and resolve potential issues related to customer service and product changes.
• Provide regular updates and reports to management on progress and challenges.
• Support continuous improvement initiatives within the customer service department.
• Managing stock transition between old and new products.

Profile

A successful Product Change & Customer Coordinator should have:

• Experience in customer service or a similar role in the FMCG industry.
• Very strong organisation and time-management skills.
• Excellent communication and interpersonal abilities.
• Strong stakeholder management skills.
• Proficiency in managing multiple tasks and meeting deadlines.
• Attention to detail and a proactive approach to problem-solving.
• Confidence in working with internal and external stakeholders.

Desirable:

• Experience in the FMCG industry (not essential).

Job Offer

• Salary ranging from £31,500 to £34,000, dependent on the level of experience.
• Permanent position based in Manchester.
• 50% hybrid (week 1: 2 days wfh, week 2: 3 days wfh).
• Company pension matched up to 8%.
• Private healthcare and life assurance.
• Occupational health on site.
• Free parking.
• Extra holidays reward for full attendance.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.