Job Description:

Belmont Recruitment are currently looking for a PALS & Complaints Officer to join NHS Tameside Hospital on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

Key Responsibilities

• Acting as the main point of contact for patients, families, and carers to offer confidential advice, information, and guidance on NHS services

• Listening to concerns and working with hospital staff, wards, and departments to resolve problems quickly at a local level before they escalate

• Receiving, logging, tracking, and investigating formal and informal complaints in accordance with NHS Complaints Regulations and Trust policy

• Coordinating complaint investigations, gathering statements from staff, and drafting formal responses

• Promptly flagging high-risk safety concerns, safeguarding issues, or severe incidents to senior managers, the Trust Board, or the Chief Executive

• Explaining the NHS complaints procedure, local policies, and independent advocacy options to distressed or upset members of the public

Essential Requirements

• Experience working as a complaints officer in a medical setting 

• Aware of role of Patient Advice and Liaison Service (PALS) and NHS Complaints Procedure

• Can start immediately 

Please apply with an up to date CV ASAP if this role would be of interest to you!