Job Description:

Technical vehicle expertise | Claims engineering responsibility | Customer and repairer interaction

Are you experienced in vehicle repair and looking to apply your technical expertise in a customer-focused insurance environment?

This is an opportunity to join an established Engineering team, using your vehicle knowledge to support accurate, fair and efficient repair, total loss and claims decisions. You’ll combine technical judgement with clear communication across customers, repairers and third parties.

Package & Benefits

• Salary of £31,500–£33,000, depending on experience.
• Average annual bonus of 4.5%, based on company performance and paid in April.
• 25 days’ annual leave plus bank holidays, a YOUday, and one paid volunteering day each year.
• Option to buy or sell annual leave.
• Pension scheme: 6% employer contribution and 2% employee contribution, with the option to opt out.
• Group life assurance of four times annual salary.
• Enhanced maternity and paternity pay.
• Annual salary review.
• £100 discount on car insurance for you and up to six friends or family members.
• Health and fitness loan, plus an interest-free season ticket loan.
• Underground parking next to the Manchester office, subject to availability, with parking-space booking available via app.
• Hybrid working available.

About the Company You’ll be joining a well-established UK motor and home insurer supporting over 1.4 million customers. The business combines technology, data and service to simplify insurance, while investing in its people and encouraging meaningful contribution across the organisation.

Key Responsibilities

• Assess, engineer and authorise vehicle repair costs in line with manufacturer repair methods and claim circumstances.
• Produce inspection reports and provide technical guidance on complex repair queries.
• Make informed total loss decisions, including vehicle valuations.
• Clearly communicate technical decisions to customers, repairers and third parties.
• Identify potential fraud indicators, vehicle modifications and opportunities to improve claims efficiency.
• Manage work effectively within agreed KPIs, quality standards and SLAs.

About You

• Experience within the vehicle repair industry, ideally across mechanical, body repair or accident repair environments.
• Strong understanding of vehicle construction, repair methodology and estimating systems.
• Comfortable making technical decisions and explaining them clearly to non-technical audiences.
• Experience resolving complex issues involving customers, repairers or claims stakeholders.
• A proactive, organised approach with a focus on quality, service and fair customer outcomes.

If you’re considering your next move and would like to learn more, contact Fintelligent for a confidential discussion. A fully up-to-date CV isn’t essential to start the conversation.

AW_FIN