Job Description:

Are you a natural relationship builder who thrives on turning client interactions into long-term partnerships?

Do you take pride in delivering exceptional service, solving problems with confidence, and keeping customers loyal year after year?

If you're driven, people-focused, and passionate about retention, this is your chance to step into a role with real influence, impact, and career potential.

THE OPPORTUNITY

This is a career-defining opportunity for an exceptional Account Manager to join the rapidly expanding Relationship Management Team at our city centre-based client- an industry-leading EAP & Occupational Health provider and a proud Sunday Times 'Best Places to Work' organisation.

For the right individual, this role offers extraordinary scope for career growth, impact, and progression.

THE ROLE

As an Account Manager, your goal is simple: keep your clients delighted, engaged, and renewing year after year.

In this highly rewarding role, you will build strong relationships, demonstrate undeniable return on investment for clients, and act as a trusted consultant to your portfolio of clients. You will protect revenue, uncover new opportunities, negotiate renewals, and handle termination requests with confidence, empathy, and creativity-turning challenges into long-term loyalty.

This is an office-based role using telephone, video and email, with occasional face-to-face client visits where required.

WHAT YOU'LL BE DOING

• Managing a diverse portfolio of clients, ensuring strong engagement and satisfaction.
• Delivering proactive relationship management to achieve retention KPIs and renewal targets.
• Negotiating renewals with a goal of achieving 95%+ retention.
• Supporting new client implementations and ensuring seamless onboarding.
• Providing consultancy on product options, specialist services, and best practice usage.
• Identifying upsell opportunities and promoting additional solutions.
• Monitoring market changes and feeding insights back to senior leadership.
• Maintaining exceptional customer service and supporting the sales and bid teams.

WHAT YOU BRING TO THE TEAM

• Highly organised with excellent attention to detail and consistency.
• Experience in retention or client management roles, with the energy and resilience to thrive.
• Target-driven mindset-comfortable working towards KPIs, calls, meetings, and retention goals.
• Enthusiasm, flexibility, and a passion for supporting client success.

WHY YOU'LL LOVE WORKING THERE

Our client takes care of their people-personally, professionally, and financially. Benefits include:

• 25 days' holiday plus bank holidays
• Your birthday off every year
• Health cash plan for you (and your children)
• Increasing holidays with service
• Contractual sick pay
• Private medical insurance (after 5 years)
• Pension & Life Insurance, with increased contributions over time
• Christmas bonus (after 3 years)
• Profit share scheme
• Season ticket loan & Cycle to Work scheme
• Discounts, incentives and reward schemes
• Monthly social events with free food & drinks - Fab Friday!
• Free 24/7 onsite gym

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INDMANJ

The Portfolio Group are acting on behalf of our client in recruiting for this position.