Job Description:

​​​​​We're recruiting for an Income Officer to join a Housing Association in Manchester!

We're looking for an experienced Income Officer to join a Housing Association on an initial contract, with potential opportunities for extension or a permanent position.

🔹 1 x Income Officer

Responsibilities include:

• Managing rent accounts and monitoring rent arrears.
• Contacting tenants to discuss outstanding balances and agree repayment plans.
• Taking proactive steps to prevent and reduce rent arrears.
• Supporting tenants experiencing financial difficulties and helping them access relevant support.
• Negotiating affordable repayment arrangements and monitoring progress.
• Working closely with housing management and tenancy sustainment teams.
• Maintaining accurate records and ensuring cases are managed effectively.

Essential experience: Previous experience in income management, rent arrears recovery or housing-related services is essential. We're looking for someone with excellent communication and negotiation skills who can manage a caseload effectively, handle sensitive situations confidently and support vulnerable tenants.

📍 Location & Contract Details

• Location: Manchester
• Role: Income Officer
• Contract: Interim contract, with potential extension or temp-to-perm opportunities
• Working pattern: Monday–Friday
• Workplace: Remote / home-based, One day a month office preference.

We're looking for a proactive, resilient and compassionate housing professional who can balance effective income recovery with a customer-focused approach, helping tenants sustain their tenancies while supporting the Housing Association to minimise rent arrears.

📩 Interested? Get in touch to find out more and apply!