Job Description:

My client are a leading cruise company dedicated to delivering exceptional travel experiences from the moment their guest's book to the moment they return home. Their team is passionate about seamless journeys, and they are looking for a Flights Travel Coordinator to play a key role in ensuring smooth and efficient flight arrangements for their guests.

The Role
As a Flights Travel Coordinator, you will be responsible for organising, booking, and managing flight travel for cruise passengers. You'll act as a vital link between guests, airlines, and internal teams, ensuring all travel plans align with cruise itineraries and company standards. You will provide personalised, high-quality service, assisting with booking management, amendments, and upgrades with flights, hotels, transfers and tours. Working closely with your team and wider departments, you will ensure a smooth and enjoyable customer journey from booking through to departure.

Key Responsibilities

• Handle post-booking customer enquiries via phone and email in a professional and friendly manner
• Assist with booking amendments such as upgrades, allocation of flights, hotels, and transfers
• Ensure all bookings and documentation are accurate and processed efficiently
• Support customers with any queries relating to their holiday, providing clear, helpful information
• Work collaboratively with internal teams to ensure a seamless customer experience
• Maintain a high standard of customer service in line with company values
• Keep systems and records up to date with accurate information

• Book and manage flight reservations for cruise guests, including group and individual travel
• Ensure flight schedules align with cruise departure and arrival times
• Monitor flight changes, cancellations, and disruptions, and proactively resolve issues
• Liaise with airlines, travel partners, and internal departments to coordinate travel logistics
• Provide clear and timely communication to guests regarding their flight arrangements
• Handle amendments, upgrades, and special requests (e.g. seating, meals, accessibility needs)
• Maintain accurate records in booking systems and ensure compliance with company policies
• Support with emergency travel situations and last-minute changes

Requirements

• Previous experience within the airline travel industry
• Strong passion for travel and aviation, with a customer-centric mindset
• Excellent communication skills and the ability to build rapport with customers
• Strong attention to detail and organisational skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Proficient in Apple & Microsoft applications
• Previous experience in the airline industry and proficiency of a GDS is essential
• Strong problem-solving ability, especially under time pressure
• Confident communicator with strong customer service skills
• Ability to manage multiple bookings and deadlines simultaneously
• Flexibility to work occasional weekends

What We Offer

• Competitive salary and benefits package
• Opportunities for career growth within the travel industry
• Travel perks and discounted cruises
• Supportive and collaborative team environment
• Hybrid working

Interested?

Please follow the instructions to apply, attaching your CV. For any questions please contact Gemma on (phone number removed) or (url removed)