Job Description:

Customer Success Manager – Remote (UK) | £50,000+ DOE

Are you an experienced pharmaceutical professional ready to take your career into technology?

You've built your experience in pharma, you love working with clients, and now you want a role where you can make a real impact. Elevation Recruitment is partnering with an ambitious technology company that works with some of the biggest names in the industry. If you have at least three years' pharmaceutical experience, this is your chance to join a growing business at an exciting stage.

What's in it for you?

• A salary upwards of £50,000, depending on your experience
• Four days a week working from home, with one day at client sites
• Exposure to leading global pharmaceutical companies, plus occasional international travel
• Real responsibility from day one, and room to progress as the business grows

What you'll be doing

• Onboarding new pharmaceutical clients and becoming their trusted point of contact
• Delivering demos, training and support to everyone from individual users to senior leaders
• Keeping track of how your clients are getting on, and solving issues before they grow
• Growing your accounts across brands, teams and markets, and supporting renewals
• Helping create case studies, presentations and client communications

Is this you?

• You have at least three years' experience in the pharmaceutical industry
• You've worked in Customer Success, Account Management or Client Services
• You communicate and present with confidence
• You're commercially minded and proactive

Your character matters just as much as your CV. You're ambitious and personable, you take ownership, and you go the extra mile for your clients.

Core hours are 9am to 5pm, but because the role is global and client-facing, you'll need flexibility and commitment. You'll thrive here if you're driven, enjoy hard work and are happy to put in extra hours when your clients need you.

Where you'll be based

You'll work remotely from anywhere in the UK, spending four days a week at home and one day at client sites. Being within travelling distance of Manchester and the surrounding areas is a bonus, but if you have the right experience, your location won't hold you back.

Interested?

Apply today, or contact Sarah Larkin in the Business Support team for a confidential chat.