Job Description:

Customer Service Specialist– Part Time Bolton

| Up to £24,000 | 30 Hours Per Week | Monday–Friday, 12:00–18:30

I’m currently recruiting on behalf of my client, a growing freight forwarding company based in Bolton, who are looking for a Customer Service Specialist to join their team.

This is a fantastic opportunity for someone with previous customer service experience, ideally gained within transport, logistics, freight forwarding or a similar fast-paced environment.

As a Customer Service Specialist, you will be responsible for looking after customers and supporting the wider team across the day-to-day road freight operation.

Your role will include:

• Building and maintaining strong relationships with customers
• Dealing with customer enquiries via phone and email
• Providing regular updates and resolving any customer queries
• Ensuring customers receive a high level of service
• Assisting customers with their transport and freight requirements
• Preparing and completing relevant freight documentation
• Liaising with the internal team to ensure shipments are handled smoothly
• Keeping customers informed throughout the process
• Supporting the wider team when required
• Ensuring information and documentation is accurate
• Developing your knowledge of the road freight and freight forwarding industry

About You We’re looking for someone who is customer-focused, confident and organised, with previous experience in a customer service environment.
You’ll ideally have:

• Previous customer service experience
• Excellent communication skills
• A professional and friendly telephone manner
• Strong written communication skills
• Good attention to detail
• The ability to manage multiple customer queries
• Good IT skills
• A proactive and positive approach
• The ability to work well as part of a team
• A willingness to learn and develop

Experience within transport, logistics or freight forwarding would be a bonus, but is not essential.
What's On Offer?

• Salary up to £24,000 
• 30 hours per week
• Monday to Friday, 12:00–18:30
• Monthly bonus scheme
• Growing and ambitious company
• Friendly and supportive team
• Excellent training and development
• Genuine progression opportunities
• Opportunity to develop your knowledge and skill set within freight forwarding
• Long-term career potential

 They have a great team culture and are continuing to expand, making this an exciting time to join the business.
They’re looking for someone who is passionate about customer service, enjoys working as part of a team and wants the opportunity to develop and progress as the company grows.

This is a PART-TIME position only – 30 hours per week, Monday to Friday, 12:00–18:30.

If you’re an experienced Customer Service professional looking for a new opportunity with a growing company, I’d love to hear from you.