Job Description:

Job title: Contracts Administrator 

Location: Manchester

Contract length: 12 months

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking  a proactive, self-motivated Administrator to join our Manchester team to provide vital administrative support for key project initiatives. This is a fantastic opportunity to work within a supportive team where your organisational skills will directly impact our success. Some of the duties will include but are not limited to:

• Processing and administering all service contract orders.

• Producing contract renewal quotations and service credit quotations.

• Managing cancellation activities, producing cancellation reports, issuing purchase order chase communications, and processing contract terminations where required.

• Preparing contracts for renewal and prolongation to ensure uninterrupted customer service.

• Raising quotations for new and existing contract requirements in line with customer needs.

• Undertaking commercial administration tasks, including payment term reviews, invoice query resolution and credit checks.

• Maintaining accurate contract records and managing contract documentation within company filing systems.

• Providing professional support to contract customers via telephone and email.

• Shared responsibility for managing the customer service contracts inbox & customer queries received within Assist, ensuring all customer queries, requests and correspondence are responded to accurately, professionally and within agreed timescales

• Creating and maintaining service tickets within the designated ticketing system.

• Maintaining high standards of data quality across contract, rota, iBase and customer database systems.

Essential Requirements:

• Customer-focused mindset, with experience of delivering a high standard of customer service and a commitment to creating positive customer experiences for retention.

• Ability to work independently and collaboratively, in a  high-pressure environment.

• High level of accuracy, ensuring contract data, customer records and documentation are maintained to the highest standard.

• Commercial awareness, with an understanding of contract administration processes, invoice queries, payment terms and customer requirements.

• Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word & Teams.

• Experience of SAP and purchase order processing would be advantageous, although training can be provided for the right candidate.

Desirable Requirements:

• Experience using an ERP system such as SAP (or Sage or similar)