Job Description:

This is an exciting opportunity for a Complaints Manager to oversee and enhance the complaints-handling process in a customer-focused environment. The role requires a strong understanding of financial services or regulated industries and a commitment to delivering excellent service to customers.

Client Details

The employer is a well-established organisation within the financial services industry. They pride themselves on providing exceptional customer service and fostering a professional and inclusive workplace in Manchester.

Description

• Manage the end-to-end complaints process, ensuring timely and effective resolution.
• Maintain compliance with relevant financial services regulations and standards.
• Analyse complaint trends to identify areas for improvement and implement solutions.
• Collaborate with internal teams to ensure consistent responses and outcomes.
• Prepare detailed reports on complaints performance for senior management.
• Provide training and guidance to staff on complaints-handling procedures.
• Act as the main point of contact for escalated complaints and complex cases.
• Ensure a customer-centric approach is maintained throughout the complaints process.

Profile

A successful Complaints Manager should have:

• Experience in complaints management within the financial services industry.
• A thorough understanding of relevant regulations and compliance requirements.
• Strong analytical skills to identify trends and propose improvements.
• Excellent communication skills, both written and verbal.
• The ability to manage and resolve complex complaints effectively.
• A proactive approach to problem-solving and process enhancement.

Job Offer

• A competitive salary paying £40,000.
• A permanent position based in Manchester.
• Opportunities for professional growth within the financial services industry.
• A supportive and inclusive company culture.
• Comprehensive training to support your success in the role.

If you are passionate about delivering exceptional customer service and have the expertise to excel as a Complaints Manager, we encourage you to apply today!