Job Description:

NHS Professionals operates the largest NHS staff bank within its region, specialising in connecting dedicated healthcare professionals with trusted NHS Trusts. We are committed to supporting healthcare workers by offering flexible working opportunities, career development, and comprehensive support for international recruitment. Our mission is to help individuals achieve a balanced and fulfilling career within the NHS community.

Job purpose
Utilise the Trust Systems to accurately record patient details and activities (including but not limited to appointments, admissions, discharge, and additions to waiting lists) and ensure the timely recording of all patient activity in line with the Trust Patient Access Policy, including data quality requirements. 

Responsibilities

• Contribute to the administrative data input to clinical and corporate systems. 
• Maintain case-note documents, tracking and ordering these via Trust systems as required.  
• Accessing scanned documents and patient notes.
• Cancellation and rebooking of appointments as necessary.  
• Escalate issues, complaints and capacity problems to their manager or team leader.   
• Assist in the complaint's resolution procedure as appropriate.  
• Maintain supplies of patient information and literature.  
• Complete booking and scheduling tasks as directed.  

Essential Skill

• Proven experience in an administrative or clerical role with strong organisational skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Excellent phone etiquette with the ability to communicate clearly and professionally.
• Knowledge of office procedures, data management practices, and basic  is desirable.
• Knowledge and experience of using HIVE

  
  
  
  
  
  
  
  
  
   
3  
  
 Under supervision, using patient tracking list and Hive work queues, manage waiting list to ensure adequate capacity 
use.  
  
 Undertake/assist in the validation of clinics.   
 Contribute to best practices and assist in developing working practices in the team to deliver efficient and effective 
services, ensuring Trust priorities, including clinical / treatment pathways.  
  
 Assist with collating reports and statistical data for audit, research, or similar purposes.  
  
 Maintain diaries, arrange meetings, record outcomes and key actions preparing appropriate paperwork as required.